Add a Location

In BayWise, a location represents a single physical workshop site. If your organisation operates multiple branches — for example, Sharma Motors Andheri, Sharma Motors Bandra, and Sharma Motors Thane — each branch is a separate location. Each location has its own bays, technician roster, operating hours, and settings, but they all sit under the same organisation and can be managed centrally by owners and managers.

Add locations one at a time and complete the setup checklist before going live. A location with bays but no operating hours configured will accept job bookings at any hour of the day. Set operating hours immediately after adding bays to prevent this.

Who can add locations

Only users with the Account Owner or Org Admin role can add locations. Location Managers, Members, and Read Only users do not have access to the Organisation settings required to do this. If you do not see the option described below, check your role with your organisation owner.

How to add a location

Open Organisation settings

Navigate to Settings → Organisation → Locations. You will see a list of all existing locations in your organisation.

Click “Add Location”

Click the Add Location button in the top-right corner of the Locations list.

Enter the location details

Fill in the following fields:

Location Name — use a clear, recognisable name that identifies the physical site. Examples: “Sharma Motors Andheri”, “Kenyatta Auto Centre Westlands”, “Dubrovnik Servis Centar”. Avoid vague names like “Branch 2” — when switching between locations in the app, the name is your primary reference.
Address — the full street address. This is stored for reference and may appear on exported reports.
Timezone — select the timezone that matches the physical location. This is critical. The timezone affects how operating hours are interpreted, how the calendar grid is displayed, and how AI scheduling calculates time windows. A wrong timezone will cause every time-based calculation to be offset. If your organisation spans multiple countries, each location must have its own correct timezone.

Save the location

Click Save. The location is created and appears in the Locations list. It is initially empty — no bays, no team members, no settings.

Post-setup checklist

A newly created location is a blank canvas. Before it can be used to schedule real work, complete the following setup steps in order:

Add bays — go to Settings → Bays and add each physical bay in the location (lift type, name, and any equipment). Bays are the columns of your scheduling grid.
Invite team members and assign to this location — go to Settings → Team → Invite. Assign each new or existing team member to this location so they appear on the roster.
Configure operating hours — go to Settings → Operations → Operating Hours. Set the days and hours the workshop is open. This is what bounds the calendar grid and prevents bookings outside working hours.
Configure break times — add any mandatory break windows (for example, a lunch break from 13:00–14:00) so they are blocked out of the scheduling grid.
Set bay buffer time — go to Settings → Operations → Bay Buffer Time. This is the minimum gap between jobs in the same bay, used to account for clean-up and vehicle movement time. A typical value is 15–30 minutes.
Add services to the catalogue — if you are a single-location operator or the services differ by location, add your service menu under Settings → Catalogue. If you are a multi-location operator using templates, your org-level templates can be published to this location instead.

Plan limits and location counts

Your BayWise plan includes a maximum number of locations. If you are at the limit, the Add Location button will be disabled and you will see an upgrade prompt. You must upgrade your plan before adding the new location. Refer to Upgrade Your Plan for instructions.

Managing multiple locations

Once you have more than one location, you will see a location switcher in the top navigation. Switching locations changes the context for the entire app — the job board, analytics, settings, and tech roster all reflect the selected location.

For multi-location operators and franchise groups, see Manage Multiple Locations and Use Template Controls for guidance on centralising configuration and publishing settings across locations.

Common questions

I created a location with the wrong timezone. How do I fix it? Go to Settings → Organisation → Locations, find the location, and edit it. Update the timezone field and save. Historical jobs already recorded are not retroactively adjusted, but all future scheduling will use the corrected timezone immediately.

Can a team member belong to more than one location? Yes. A team member can be assigned to multiple locations. When that person switches location context in the app, their available roster and schedule change accordingly. This is common for technicians who rotate between branches.

Does adding a location automatically copy the settings from my existing location? No. Each new location starts with blank settings. This is intentional — different locations often have different operating hours, bay configurations, and service menus. Copy-from-location functionality for initial setup is planned but not yet available; for now, configure each location’s settings manually or use org-level templates (MSO feature).

Can I rename a location after it has been created? Yes. Go to Settings → Organisation → Locations, click the location, and update the name. The new name propagates across the app immediately. Job history is not affected — past records reflect the name at the time of recording.

What happens to scheduled jobs if I delete a location? Deleting a location is a significant operation and will prompt a confirmation step. All bays, jobs, and associated data for that location would be removed. BayWise may prevent deletion if there are active or future-dated jobs in the location. Contact support before deleting a location with a job history you need to preserve.