Understand Analytics
Analytics answers three different questions, and gives each one its own tab.
| Tab | The question it answers | Who sees it |
|---|---|---|
| Today | What breaks in the next few hours, and who is it waiting on? | Everyone with Analytics access |
| Operations | Are we falling behind, and where is the time going? | Workshop Controllers, Location Managers and above |
| Business | What does an hour of capacity earn, and what are we turning away? | Account Owners and Org Admins |
The tabs you cannot use are not shown at all, so what you see is what your role allows.
Choosing a period
Today is always live — it has no period, because it reports what is happening now.
Operations and Business report on a window you choose: Day, Week, Month or Custom. The status cards along the top always describe the same window as the panels below them.
The four cards at the top
Each tab opens with four cards giving a verdict — good, worth watching, or needs attention — on the numbers that matter most for that tab. They are a summary, not the detail: the panels underneath are where you look once a card tells you where to look.
When a figure says “no data”
This is deliberate, and it is worth understanding, because it is the difference between a dashboard you can trust and one you cannot.
A number is only shown when it can be stood behind. Where it cannot, you get “no data” and a plain sentence saying what is missing — never a zero.
A zero is a statement about your workshop: you earned nothing, nobody waited. If the real situation is that we could not measure it, showing zero would be a lie that looks like a fact. Some examples you will meet:
- Money figures stay hidden until billing rates are set for most of your technicians. Revenue calculated from rates nobody chose is worse than no revenue figure.
- Capacity cannot be worked out on days with no attendance recorded. The panel says how many days it could not measure rather than quietly assuming everyone was in.
- The forecast refuses to draw until there are four full months of history, and refuses again if your month-to-month volume swings too much to project from. It tells you which of the two applied.
- Targets you have not set leave the matching card without an opinion. It shows the figure and stops there.
Each case names what would fix it. Recording attendance, setting rates, or entering a target turns the message into a number.
Setting your own targets
Two figures have no sensible default — what an hour of capacity should earn, and how quickly a bay should turn around. What is right for a city dealership is wrong for a rural workshop, and wrong again in a different currency, so nothing is filled in for you.
Leave either blank and Business reports that figure without judging it.
Reports
The technician timesheet and management reports open from the Reports button, and from the technicians panel itself. They run inside Analytics — there is no separate screen to navigate to — and export to PDF or Excel.
Asking questions
On the Enterprise plan you can ask about your workshop in plain language. See Ask BayWise Intelligence.
It answers from the figures on your dashboard and nothing else. It has no access to individual jobs, vehicles, customers or technicians, and it will say when your data cannot answer a question rather than guessing.