Switch Locations
If your BayWise account has access to more than one workshop location, you can switch between them without logging out. Each location has its own job board, technician roster, bay configuration, and settings. Switching locations changes the context you are working in — everything you see and do applies to the location that is currently active.
Who this applies to: Any user assigned to more than one location. This is common for multi-location managers, franchise controllers, org owners, and roving advisors.
Switch to a different location
Identify your current location
Your currently active location is always displayed in the top navigation bar, to the right of the BayWise logo. It shows the location name — for example, “Cape Town Workshop”, “Osaka — Namba Branch”, or “Dubai Marina Service Centre”.
If you only have access to one location, this label is static and cannot be clicked.
Open the location switcher
Click the location name in the top navigation bar. A dropdown appears listing all locations your account is assigned to.
The active location is shown with a check mark or highlighted row. Locations are listed by name, typically in the order they were added to your account.
Click the destination location
Click the name of the location you want to switch to. The dropdown closes and BayWise immediately reloads the interface in the context of the new location.
The location name in the top bar updates to reflect the switch. You are now working in the selected location.
Location switching is instant — there is no re-login required and your user session stays active throughout. When you next log in to BayWise, you will be returned to the location you were last working in.
What changes when you switch locations
Switching locations is a full context change. The following all reload to show data for the newly selected location:
- Dashboard — the live job board, bay occupancy, and technician roster for the new location
- Calendar — the job calendar view, showing scheduled jobs at the new location
- Job list — all jobs at the new location, across all statuses
- Technician roster — the technicians configured at the new location (a different set of people from another branch)
- Bay layout — the service bays at the new location
- Settings — location-specific configuration: operating hours, AI provider settings, incentive scheme assignments, catalog overrides, and clock-in rules
What stays the same when you switch locations
Some information is tied to your user account or to the organisation as a whole, not to any individual location. These do not change when you switch:
- Your user session — you remain logged in and no authentication is required
- Your user profile — your name, email, and notification preferences
- Org-level settings — organisation name, subscription plan, and billing details (visible to Owners)
- Your role at the new location — note that your role may differ between locations. If you are a Location Manager at your home branch and a Read Only user at a second location, switching to the second location will give you read-only access at that location. The role is applied per location, not globally.
Multi-location use: reviewing the daily board across branches
The most common use of location switching is a manager or org owner reviewing operational status across multiple sites as part of their morning routine or end-of-day review.
A typical pattern for a multi-location manager at a group like Al-Rashid Auto Services might look like:
- Log in. The interface loads at Dubai Marina Service Centre, the last active location.
- Review the Dashboard — check the active jobs, any overdue steps, and technician utilisation for the morning.
- Click the location name in the top bar and switch to Abu Dhabi — Khalidiyah Branch.
- Review the same board for Abu Dhabi. Check whether any jobs are waiting on parts or have unassigned steps.
- Switch to Sharjah Workshop and repeat.
- Stay at the Sharjah location for the rest of the session to help the site manager with a scheduling issue.
Each location’s data is completely independent. A job created at Dubai Marina is not visible at Abu Dhabi or Sharjah. Technicians at one location do not appear in the roster at another unless they have been added as technicians at that location.
If you are reviewing analytics or reports across multiple locations at once, use the Analytics tab rather than switching location by location. The Analytics view supports a multi-location filter that lets you compare performance across all your sites in a single screen. See Filter Analytics by Period.
Troubleshooting
The location name in the top bar is not clickable. You are assigned to only one location. Location switching is only available when your account has access to two or more locations. If you believe you should have access to an additional location, contact your Account Owner or Org Admin to update your location assignments in Settings → Team.
I switched locations but I can see less than I expected — menus and actions are missing. Your role may differ between locations. Check with your Account Owner or Org Admin what role you hold at the new location. If you are a Location Manager at your home branch but a Read Only user at a second branch, you will have read-only access at the second branch. See Manage Roles.
I cannot find a location I know exists in the dropdown. The location switcher only shows locations your account is explicitly assigned to. If a location exists in the organisation but is not in your dropdown, your account has not been given access to it. Ask your Account Owner or Org Admin to update your location assignments.
After switching, the Dashboard shows no jobs even though I know there is activity there. Confirm you switched to the correct location — branch names can be similar. If the location is correct, check the date filter on the Dashboard or job list. The view may be filtered to a date range that has no activity. Also confirm the location has its own technicians and bays configured — a location with no bays or technicians will show an empty board even if jobs exist.