Manage Multiple Locations
An organisation can run several workshops, each with its own floor, its own team and its own day.
Who can do this: Account Owners and Org Admins. Requires a plan that supports multiple locations.
Adding a location
Open Settings → Locations
Add a location
Enter its name, address and time zone
Each location has its own time zone. A group operating across time zones must set each one correctly — the board shows the location’s local time, and the plan’s days begin and end in that zone.
Save, then configure it
Operating hours, breaks, bay buffer, clock-in rule, bays, technicians and zones are all set per location.
Switching between locations
The location switcher moves you between sites. What you see — the board, bays, technicians, analytics, day close — is always the location you are currently in.
Somebody with access to one location does not see the switcher at all.
Everything you do applies to the location you are in. Before closing a day or changing a setting, check which location the board is showing — the commonest multi-site mistake is configuring the wrong site.
What is shared, and what is not
| Shared across the organisation | Per location |
|---|---|
| The account, plan and billing | Bays and zones |
| Team members and their roles | Technicians |
| Custom roles | Operating hours and breaks |
| Incentive schemes (assigned to locations) | Bay buffer time |
| Centrally published catalogues and templates | Clock-in rule |
| The plan, the board and the day |
Publishing from the centre
Service catalogues, repair steps and presets can be defined once and published to every location, so a brake service means the same thing and takes the same time at every site.
This is the difference between a group and a collection of independent shops: without it, each site drifts into its own vocabulary and its own durations, and nothing can be compared.
→ Build your service catalogue · Create repair presets
Giving people access
Team members are invited to the organisation and given access to one location, several, or all.
A typical group:
| Person | Access | Role |
|---|---|---|
| Group principal | All | Account Owner |
| Group operations manager | All | Org Admin |
| Site manager | Their site | Location Manager |
| Site controller | Their site | Workshop Controller |
| Site advisors and front desk | Their site | Service Advisor |
Comparing sites
Because every location is planned the same way and closed the same way, utilisation, estimation accuracy, promise adherence and technician performance are genuinely comparable between them — the numbers are not shaped by how diligent each site’s controller happens to be.
Analytics is read one location at a time; the comparison is yours to make across them.
Common questions
How many locations can I have? Free is one, Pro up to three, Enterprise unlimited.
Can a technician work at two locations? Add them at each site they work at, with the availability that applies there.
Can a vehicle move between locations? Each visit belongs to the location it was checked in at. A vehicle sent to another site is checked in there.
Do closures apply to all sites? No, per location. A site with different local holidays keeps its own.
Can each site have different operating hours? Yes — hours, breaks, buffer and clock-in rule are all per location.