Analytics Metrics Glossary
Definitions for every metric in the BayWise Scheduler analytics views.
→ For guidance on how to interpret and act on these metrics, see Understanding Analytics.
Summary row metrics
These aggregate metrics appear at the top of every analytics section for the selected period.
Total Jobs
Definition: Total number of jobs that existed (any status) during the selected period.
Completed Jobs
Definition: Number of jobs that reached Delivered status within the selected period.
Total Revenue
Definition: Sum of billed revenue for all completed jobs in the period.
Total Cost
Definition: Sum of technician labour cost and parts cost for all completed jobs in the period.
Gross Profit
Definition: Total Revenue minus Total Cost for the period.
Average Cycle Time
Definition: Mean elapsed time from job start (first step begun) to job completion (final step delivered), across all completed jobs in the period.
Overview metrics
Daily Completions Trend
Definition: A sparkline showing the number of jobs completed per day across the selected period. Period: Plotted per day regardless of the selected time range.
Financial Summary
Definition: Displays total revenue, total cost, gross profit, and average cycle time for the selected period. These are the same values as the summary row, presented in a visual card format.
Bays metrics
Average Bay Utilisation (per bay)
Definition: Percentage of available operating hours during which the bay had an active in-progress job assigned. Formula: (Hours with active job on bay) / (Total operating hours for bay) x 100 Period: Calculated per bay over the selected date range.
Utilisation Trend
Definition: A line chart showing overall bay utilisation percentage per day across the selected period.
Peak Bay
Definition: The bay with the highest utilisation percentage in the selected period.
Idle Bays
Definition: Bays that had no active jobs for significant portions of the selected period, flagged as having unused capacity.
Techs metrics
Productivity Ranking (Hours Worked per Tech)
Definition: Total clocked-in hours per technician, ranked from most to least. Note: Includes all clocked time, not just time on active steps.
Revenue per Technician
Definition: Total billed revenue from jobs completed by the technician during the selected period.
Profit per Technician
Definition: Revenue generated by the technician minus the cost of their labour time.
Efficiency % (per technician)
Definition: Ratio of planned (estimated) duration to actual duration for steps completed by the technician. Formula: (Sum of estimated durations for completed steps) / (Sum of actual durations for completed steps) x 100 Interpretation: 100% = actual matched estimate. Below 100% = took longer than estimated. Above 100% = completed faster than estimated.
Efficiency metrics
Overall Estimation Accuracy
Definition: The ratio of actual time to planned time across all completed jobs in the period. Formula: (Sum of actual durations) / (Sum of estimated durations) x 100 Interpretation: 100% = estimates matched reality. Below 100% = work completed faster than estimated. Above 100% = work took longer than estimated.
Accuracy Trend
Definition: A line chart showing how overall estimation accuracy has changed per day across the selected period.
Per-Service Accuracy Divergence
Definition: A breakdown by service type showing the estimation accuracy for each. Identifies which services are consistently overestimated or underestimated relative to actual completion times.
Delays metrics
Promise Adherence Rate
Definition: Percentage of delivered jobs where the actual delivery time was at or before the customer-promised time. Formula: (Jobs delivered on or before promise time) / (Total delivered jobs with a promise time set) x 100 Note: Jobs with no promise time set are excluded from this calculation.
Late Deliveries
Definition: List of jobs delivered after their promise time, with the delay measured in hours for each.
Currently Overdue Steps
Definition: Steps that are past their expected completion time at the current moment. This is a live metric relevant only when viewing the current day.
Services metrics
Service Frequency
Definition: Count of how many times each service type was performed during the selected period, displayed as a bar chart.
Category Distribution
Definition: Proportion of total jobs by service category (e.g., Maintenance, Repair, Body Work, Diagnostic), displayed as a pie chart.
Job Category Mix
Definition: Detailed breakdown of job volume by category for the selected period.