Configure Break Times
Breaks are periods when the shop is not working. No work is planned into them.
Who can do this: Location Managers, Org Admins and Account Owners.
Adding a break
Open Settings → Operations → Breaks
Choose Add Break
Name it
Lunch, prayer, shift changeover — whatever your team calls it.
Set the start and end time
Save
Add as many as you need. A shop with a morning tea break, a lunch break and an afternoon prayer break adds three.
Break handling
The important choice: what happens to a job that would span a break.
Choose Break Handling
Split Around Break — work pauses during the break and resumes after. The job’s elapsed time stretches to cover the gap.
Schedule After Break — jobs never overlap a break at all. A job that would run into one starts after it instead.
Save
| Choose | When |
|---|---|
| Split around | Most repair work. A technician genuinely stops and picks up where they left off |
| Schedule after | Work that must not be interrupted once begun, and shops where a break means the floor is cleared |
Split around is the right default for the great majority of workshops. Schedule after is stricter and it costs capacity: a 90-minute job that cannot start at 11:30 because lunch is at 12:00 leaves half an hour of bay time unused.
For work that genuinely cannot be interrupted — a paint cure, a road test — most shops handle it through the service’s own definition rather than by making every job in the shop obey the stricter rule.
Breaks and technician availability
Breaks apply to the whole location. If your technicians take staggered breaks so the shop keeps running, do not configure breaks at all — set each person’s availability instead, and the floor stays open.
Breaks on the board and calendars
Break periods appear on the calendar views as diagonally striped cells, so it is obvious why no work is planned there.
Common questions
Our breaks are staggered so the shop never stops. Then do not use breaks. Use per-technician availability.
Does a break pause a running job automatically? Under split-around handling, the plan accounts for the break in the job’s elapsed time. What the technician physically does is up to your shop — the plan is not a supervisor.
Can breaks differ by day? Breaks apply across the week. For a day with genuinely different breaks, adjust the operating hours for that day instead.
Do breaks apply to all locations? No, per location.
What happens to a job in progress when a break starts? Nothing is enforced. The plan has already allowed for the break; the technician decides when to put their tools down.