Take a Bay Out of Service
When a lift breaks or a booth is being serviced, take the bay out of the plan so nothing new is sent to it.
Who can do this: Location Managers, Org Admins and Account Owners.
Putting a bay into maintenance
Open Bays and find the bay
Change its status to Maintenance
The status control on the bay toggles it directly.
The bay’s card on the board immediately shows Bay under maintenance, and nothing new is planned into it.
A vehicle already in the bay
BayWise does not move a vehicle out of a bay you have just taken out of service — a broken lift with a car on it is a physical problem before it is a scheduling one.
Deal with the vehicle deliberately:
- Move it to another bay if it can be moved.
- Pause the work with the reason equipment down if it cannot.
→ Move a car to another bay or technician · Handle a paused job
Bringing it back
Change the status back to Active. The bay re-enters the plan and work is placed into it again.
Set a bay back to active as soon as it is usable. A bay left in maintenance after it has been fixed is capacity you are paying for and not using, and it is invisible — nothing on the board complains about a bay that is deliberately out of service.
Maintenance, reserved, or inactive?
| Status | Use when | Duration |
|---|---|---|
| Maintenance | The bay cannot be used — broken, being serviced, blocked | Hours to days |
| Reserved | The bay is being held for a specific expected vehicle | Hours |
| Inactive | The bay is no longer part of the workshop | Permanent |
A bay in maintenance receives nothing at all — this is not a preference that a busy day can outweigh.
Removing a bay permanently
A bay referenced by past or current jobs cannot be deleted; its history would go with it. BayWise offers Deactivate instead, which removes it from the plan and the board while keeping every job that ever ran there.
Common questions
Can I schedule maintenance in advance? Not as a future window — a bay is either in service now or not. For planned downtime, set it to maintenance when the work starts.
What happens to vehicles already planned into that bay for later today? They are re-planned into other bays. Anything that cannot be re-placed appears in the action centre under Could not schedule.
Does a bay in maintenance affect our utilisation figures? It does not count as active work. If a bay is out for a long period, expect its utilisation to read low — which is accurate.
Can a technician take a bay out of service? No — it is a Location Manager action or above. A technician who finds a broken lift should tell a controller.