Configure Operating Hours

Operating hours define the window during which BayWise will allow jobs to be scheduled in your workshop. The scheduler enforces this boundary in both directions — no job can be placed before your opening time, and no job can be placed such that it would run past your closing time.

This means that if you open at 08:00 and close at 17:30, the scheduler will not allow a 2-hour job to start at 16:45. It simply will not place the job there. The rule is not a warning — it is a hard constraint.

Getting your operating hours right is one of the most important setup steps. An incorrect closing time will either block valid bookings or permit overruns that leave your team scrambling at the end of the day.

Who can configure operating hours: Location Manager, Org Admin, Account Owner.

Set your operating hours

What changes immediately and what does not

When you save updated operating hours:

• New job scheduling is affected immediately. Any job you schedule after saving will be constrained by the new hours.
• Existing jobs on the calendar are not moved or modified. If a job was previously placed at a time that now falls outside your updated hours, it will remain where it is. You will need to manually reschedule it if required.

This design is intentional. BayWise does not automatically shift committed work. Your team may have already communicated a time to the customer — an automatic move would create more problems than it solves.

Handling public holidays and one-off closures

Operating hours are set per day of the week and repeat every week. They are not a date-specific calendar.

For one-off closures — public holidays, workshop shutdowns, or unexpected closures — use the Closed Days feature. This lets you mark a specific calendar date as closed, overriding your normal day-of-week schedule.

To add a closed day exception:

1. In the Operating Hours section, look for the Closed Days subsection (below the weekly schedule).
2. Click Add Closed Day.
3. Select the specific date from the date picker.
4. Optionally add a note (e.g., “National Day”, “Annual shutdown”).
5. Click Save.

On that date, BayWise will treat the day as fully closed regardless of what your weekly schedule says. No new jobs can be scheduled on that day. Any jobs already placed on that date remain — same as with changes to weekly hours, BayWise does not automatically move committed work.

Multi-location workshops (MSO)

Each location in BayWise has its own independent operating hours. A location in a city centre may operate seven days a week, while a suburban location may close on weekends. These are configured separately per location.

To switch the location you are configuring:

1. Use the Location Switcher in the top bar to select the relevant location.
2. Navigate to Settings → Operations → Operating Hours.
3. Configure that location’s hours independently.

Headquarters publishing a template schedule: If your organisation uses MSO template management, headquarters can publish a standard operating hours schedule to all locations at once. Locations can then review the published template and either accept it as-is or override individual days with their local hours. See Publish Templates to Locations for the full walkthrough.

Common questions

Can I set different hours for the same day in different weeks? No. Operating hours are a weekly repeating schedule, not a per-date calendar. For days that differ from your regular hours, use the Closed Days exception feature for complete closures. Partial-day exceptions (e.g., closing early on the day before a public holiday) are not currently supported — the recommended approach is to close the day entirely and manage any bookings for that day manually.

What happens if I extend my closing time and there are already jobs placed near the old closing time? Nothing changes for those existing jobs. They remain where they are. The extended hours apply to new scheduling only.

My workshop takes in-bay jobs until 5:30 PM but the service team closes at 5:00 PM. Which time should I use? Use the later of the two times — the time by which all active work in bays must be completed. If your last technician must leave by 5:30 PM, set your close time to 5:30 PM. The scheduler will allow jobs that finish exactly at 5:30 PM but not jobs that run past it.

Can I set a workshop as completely closed for a period of multiple days (e.g., a 2-week annual shutdown)? Yes. Add a Closed Day exception for each day in the period. If you have a two-week shutdown, that means adding 14 individual entries. There is currently no date-range selector — each day must be added individually.

I am the org admin. Can I see operating hours for all locations at once? Not in a single summary view. You need to switch to each location and view its Operating Hours individually. This is something that can be done quickly — switching locations takes seconds — but there is no aggregated “all locations” view in this release.

Related pages

• Publish Templates to Locations
• Configure Break Times
• Set Bay Buffer Time
• Add a Location
• Concepts: The Scheduler