Configure Operating Hours
Operating hours are the outer boundary of the plan. Nothing is planned to start before you open or to run past close.
Who can do this: Location Managers, Org Admins and Account Owners.
Open Settings → Operations → Operating Hours
Set an opening and closing time for each day
Monday to Sunday, each set individually. A shortened Saturday is a shortened Saturday, not an average.
Mark days you are closed as closed
Do not give a day you never open nominal hours — that tells BayWise it can plan work into it.
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What the hours do
They bound every plan. Work is never planned outside them, today or on a future date.
They apply per date. A vehicle being planned for next Thursday is checked against next Thursday’s hours.
They win over a technician’s shift. If the shop closes at 18:00 and somebody’s shift runs to 18:30, nothing is planned past 18:00.
They decide when a job carries over. A job that would run past closing shows as continuing tomorrow rather than as late — the bay is free for the rest of today, and the vehicle continues.
Setting them honestly
Optimistic hours are a quiet way to break the plan. A shop that records 08:00–18:00 but in practice stops taking new work at 16:30 has told BayWise it has ninety minutes of capacity it does not have — and those ninety minutes get filled, every day.
Record the hours you actually work on vehicles. If your last ninety minutes are consistently handover and paperwork, either set the closing time accordingly or make sure that time is inside the promises you set.
Hours, breaks and closures
Three different things:
| Setting | For |
|---|---|
| Operating hours | The daily pattern — when you are normally open |
| Breaks | Periods within the day when nobody is working |
| A declared closure | A specific date you are not open at all |
A shop closed every Sunday sets Sunday as closed in operating hours. A shop closed on a public holiday declares a closure for that date.
→ Configure break times · Declare a shop closure
Multiple locations
Operating hours are per location. Each site sets its own.
Common questions
We open earlier for drop-offs than we work. Set the hours to when work happens. Checking a vehicle in is never restricted by operating hours.
We work overtime on busy days. Do not build it into the hours. Set the hours you can rely on; overtime is a decision made on the day, not an assumption in every plan.
Different days have very different hours. That is expected — set each day separately.
Can I change hours mid-day? Yes. The plan reflects the change.
We are shut for two weeks in August. Declare closures for those dates rather than changing the weekly pattern.