Skill Types Reference
Skills describe what a technician can do. Work reaches a technician who holds the matching skill.
Each skill covers work up to a level of complexity: light, medium, heavy or specialist.
→ For how to assign these, see Assign skills.
General skills
| Skill | Covers work up to |
|---|---|
| Master Technician | Specialist — all levels |
| Diagnostics | Heavy |
| General | Medium |
| Oil & Lube | Light |
| Tires | Medium |
| A/C Service | Medium |
| Electrical | Specialist |
| EV Certified | Specialist |
Body and paint skills
| Skill | Covers work up to |
|---|---|
| Denting | Heavy |
| Painting | Specialist |
| Body Estimating | Specialist |
| Frame Straightening | Specialist |
| Surface Prep | Heavy |
| Spray Painting | Specialist |
| Body Assembly | Heavy |
| ADAS Technician | Specialist only |
What the complexity levels mean
| Level | Typical work |
|---|---|
| Light | Routine, low-risk, short: oil and filter, bulbs, wipers, tyre rotation |
| Medium | Standard repair with a defined procedure: brakes, suspension components, A/C service |
| Heavy | Major work, longer duration, higher consequence: engine work, structural repair, full refinish |
| Specialist | Requires specific expertise or certification: high-voltage systems, ADAS calibration, frame straightening |
A skill covering heavy work also covers light and medium work in the same area. A technician with Diagnostics can take a light diagnostic job.
ADAS Technician is the exception: it covers specialist work only. It is a specific competence rather than a general grade, and it is not a substitute for a broader skill.
Skills, capabilities and certifications
Three different things, easily confused:
| Belongs to | Answers | |
|---|---|---|
| Capability | A bay | Can this work physically happen here? |
| Skill | A technician | Is this person able to do this work? |
| Certification | A technician | Is this person formally qualified and currently in date? |
All three must be satisfied. A high-voltage job needs a bay with the EV capability and the required equipment, a technician with the EV skill, and a current high-voltage certification.
Adding your own
The list above is what BayWise ships with. Your workshop can add skills of its own where the standard list does not describe what your people actually do — a marque specialism, a particular class of commercial vehicle, an in-house competence.
Add sparingly. A skill that only one person holds and only one kind of job needs is a bottleneck you have written into the plan.