Getting Started for Technicians
You do not have to learn BayWise. There are about five things you will ever tap, and they are all on the card for the car in front of you.
Who can do this: Workshop Controllers, Location Managers, Org Admins and Account Owners — or a custom role your workshop has set up for the people doing the work.
Before you start
- You have been invited and have signed in
- Ask whether your workshop requires clocking in — if it does, you will not be given work until you do
Clock in
Clock in when you arrive. If your workshop requires it, work is only given to technicians who have clocked in — so clocking in is what puts you in today’s plan.
Find your work
Open the board. Your work is on the bay cards, with your name on them.
Each card shows the vehicle, what the job is, which stage it is on, how long the stage should take, and when the car is promised back to the customer.
You do not have to ask anyone what is next. If a car has your name on it, it is yours.
Start when you start
Press Start when you actually begin work — not when you walk over, and not ten minutes later.
This matters more than it looks. The countdown runs from when work really started, so starting the job in BayWise when you start it in the bay is what keeps everyone else’s picture true.
A car that was due to start and has not been started shows as Not Started on the board, which is a question somebody will come and ask you.
Say when it is going to take longer
If a job runs past its estimated time, the card offers Verify. It asks one question: is this step on schedule?
- On schedule — nearly there. Tap it and carry on.
- Delayed — then two more taps: how much longer, and why (more complex than expected, parts not available, equipment down, awaiting customer approval, rework, nearly done, or another reason).
The “how much longer” number is the useful part. “Running late” tells the front desk nothing they cannot see. “Another 90 minutes” lets them move the next car off your bay and ring the customer while it is still an easy call.
You do not have to wait to be asked, either. Any running job offers Update progress — use it the moment you know a job is going to overrun.
Pause when you are stopped
If work stops for a reason that is not you — parts have not come, the customer has not called back, the equipment is down — press Pause and pick the reason.
This is not an admission of anything. A paused job with a reason is a job somebody can help with; a job that just sits there is a job nobody knows about.
When you can start again, press Resume. If a paused job sits for a while with no update, the board will ask whether it is still waiting — answer it, it takes one tap.
Complete the stage
When a stage is done, press Complete. The car moves on to whatever is next — which may be another bay, another technician, or ready for handover.
Nothing decides a stage is finished except you pressing this.
What you should see on a normal day
- Your name on the cars that are yours
- A countdown on the one you are working
- Nothing asking you a question, unless a job is running past its estimate or has sat paused
The five taps
| When | Tap |
|---|---|
| You arrive | Clock In |
| You start on a car | Start |
| It is going to take longer | Verify → how much longer → why |
| You are stopped by something | Pause → reason, and Resume after |
| The stage is done | Complete |
That is the whole job.
Common questions
Why does the board keep asking me if a job is on schedule? Only when a job has run past its estimated time, plus a grace period your workshop sets. If it feels too frequent, tell your manager — the timing is adjustable.
I forgot to press Start. Press it now. The countdown runs from when you press it, so a late Start makes a job look like it has more time than it really has — worth mentioning to your controller if it was a long gap.
Someone else finished my job. Whoever pressed Complete is recorded against it. If that is wrong, tell your controller — the record is worth keeping accurate.
Will this be used against me? It should not be. The reason the buttons exist is to move a problem to somebody who can solve it, not to time you. If reported delays start being used to criticise your afternoon, tell your manager the honest numbers will stop — because they will.
My card shows “Running behind plan” but I only just started. That means the car will finish later in this bay than first planned, usually because the job before it ran over. It is not about your pace.