Understand Your Plan
Every BayWise organisation runs on a plan that defines which features are available and how many bays, technicians, and locations can be configured. Understanding your plan helps you make informed decisions about capacity planning and avoids surprise upgrade prompts in the middle of a busy morning.
Check your plan usage at the start of each month. If you are consistently near your limits, upgrading proactively is easier than dealing with a blocked action during peak operations.
How to view your current plan
Open Billing and Plans
Navigate to Settings → Billing & Plans. Your current plan is shown at the top of the page with its name, renewal date, and a summary of the features included.
What the plan page shows
Current plan details
The top section displays:
- Plan name — for example, Free, Pro, or Enterprise.
- Renewal date — when your current billing cycle ends and the subscription renews.
- Included features — a summary of the capabilities your plan unlocks, such as AI scheduling, analytics, MSO template controls, or multi-location support.
Usage against limits
Below the plan details, you will see your current usage compared to the plan limits:
| Resource | Example display |
|---|---|
| Bays | 6 / 10 bays used |
| Technicians | 8 / 15 technicians used |
| Locations | 2 / 3 locations used |
These figures update in real time as you add or remove resources. If you are approaching a limit — for example, 9 out of 10 bays — you know you have room for one more bay before an upgrade is required.
Plan gates
When you hit a plan limit, BayWise shows an upgrade prompt at the exact point where the blocked action would occur. For example:
- You try to add a fourth bay on the Free plan — the Add Bay screen shows a message: “You’ve reached your bay limit on the Free plan. Upgrade to add more bays.”
- You try to add a fourth location — the Add Location button is disabled with an upgrade call-to-action.
You are never locked out of existing data. Your current bays, technicians, jobs, and history remain fully accessible. The gate only prevents adding new items beyond the limit.
Invoices and billing history
Past invoices are accessible from the Invoices section at the bottom of the Billing & Plans page. Each invoice shows:
- Invoice date
- Amount charged
- Period covered
- A download link for the PDF invoice
This is useful for accounting, tax records, or reimbursement processes. Kovalev Auto Group’s accounts team, for example, downloads the monthly invoice from here and files it with the workshop operating costs.
Updating payment method and billing address
If you need to update your credit card or billing address — for example, after a card renewal or a change in your company’s registered address — click Manage Billing on the Billing & Plans page. This opens the billing portal where you can:
- Update your payment card
- Change your billing address
- View billing history in detail
Changes made in the billing portal take effect on the next renewal cycle.
Planning ahead
The usage display is most useful as a forward-planning tool. If you are:
- At 8/10 bays and planning to open a new service bay next quarter — schedule the upgrade before the bay is needed, not after you have already built it.
- At 2/3 locations and planning a new branch — confirm your plan’s location limit and upgrade timing before committing to the new site’s go-live date.
- At 12/15 technicians and expecting to hire three new staff — an upgrade is needed before all three can be added.
The plan page gives you the visibility to make these decisions with enough lead time.
Common questions
Where do I upgrade if I need to add more resources? From the Billing & Plans page, click Upgrade to see available plans and select one. See Upgrade Your Plan for step-by-step instructions.
I was charged but I cannot see my invoice. Where is it? Invoices can take a few minutes to appear after a charge is processed. If it has been more than 24 hours and the invoice is still missing, contact BayWise support with your account email and the approximate charge date.
My usage shows 10/10 bays but one of those bays is in maintenance mode. Does it still count? Yes. A bay in maintenance mode still counts toward your plan’s bay limit. Maintenance mode affects scheduling availability, not billing entitlement.
Can I see a breakdown of which technicians count against my limit? Yes. Navigate to Settings → Team — each team member assigned to a location counts as a technician against your plan limit. Invited users who have not yet accepted their invitation may or may not count depending on your plan terms; check the Billing & Plans page for clarification.
What happens when my plan renews — is there anything I need to do? Nothing, as long as your payment method is valid. Renewal is automatic. You will receive a billing confirmation email at each renewal. If your payment fails, BayWise will notify you and provide a grace period to update your payment details before access is restricted.