Understand Your Plan
Your plan sets how large an operation you can run and which capabilities are switched on.
Who can do this: Account Owners. Org Admins have full access except billing.
Checking your plan and usage
Open Settings → Billing & Plans
Read your current plan
Read your usage against each limit
Bays, technicians and service catalogue items are shown with your current count against the limit.
The limits
| Free | Pro | Enterprise | |
|---|---|---|---|
| Bays | 3 | Unlimited | Unlimited |
| Technicians | 8 | Unlimited | Unlimited |
| Team members | 3 | Unlimited | Unlimited |
| Service catalogue items | 10 | Unlimited | Unlimited |
| Custom repair templates | 3 | Unlimited | Unlimited |
| Locations | 1 | 3 | Unlimited |
Counted per location: eight technicians on Free means eight at each location.
What every plan includes
The scheduling itself is not a paid extra. Autonomous scheduling, the board, the action centre, check-ins, multi-stage work, day close and vehicle history are on every plan including Free.
What changes with the plan is scale, the AI-assisted conveniences, depth of reporting, incentives, API access and single sign-on.
When you reach a limit
At the moment you try to add the thing that would exceed the limit, BayWise tells you which limit you have reached and which plan removes it — where you are, without navigating you away from what you were doing.
Reaching a limit never affects work already in the system. It stops you adding more, not using what you have.
If you downgrade
You keep full read access to everything you already have. Jobs, technicians, bays, catalogue entries and history all stay visible.
You cannot add new items beyond the smaller plan’s limits. A workshop dropping from Pro to Free with ten bays keeps all ten and cannot add an eleventh.
Common questions
Do inactive records count against my limits? Deactivating a technician who has left is the right way to keep their history without holding a place you are paying for.
Which limit am I most likely to hit first? Bays, on Free. Three is a small shop.
Is the free plan time-limited? No. It is a plan, not a trial.
How do I change plan? → Upgrade your plan
Where do I see pricing? The pricing page, and in Settings → Billing & Plans. Pricing is kept current there rather than in documentation.