Track Job Progress
BayWise Scheduler shows the current state of every job in real time. This guide explains how to read the job list and job cards, understand what each status means, and use the detail panel to get the full picture on any vehicle.
The job list
The job list runs along the bottom of the dashboard. It shows all jobs for the selected date.
Each row in the job list shows:
- Vehicle — make and model
- Customer — customer name
- Service — what is being done
- Bay — assigned bay name
- Technician — assigned technician name
- Status badge — current job status (see below)
- Scheduled vs. promise time — when it was planned to start vs. when it needs to be done
Filtering: Use the phase tabs (All / Planning / Production / Quality / Completion) to focus on the part of the workflow you need.
Job status badges
Status badges use colour and text to communicate where a job is in its lifecycle.
Planning phase
| Status | What it means |
|---|---|
| Waiting Decision | Job created but not yet scheduled or resources confirmed |
| Waiting Approval | Job needs customer or management approval before proceeding |
| Waiting Parts | Parts have been ordered; job is waiting until they arrive |
| Waiting Sublets | Job depends on an external sublet service not yet completed |
| Ready for Service | All resources confirmed; job is ready to enter production |
Production phase
| Status | What it means |
|---|---|
| In Progress | A technician is actively working on the job right now |
| Paused | Work has stopped temporarily (short interruption) |
| Finalized | Production work complete; entering quality checks |
Quality phase
| Status | What it means |
|---|---|
| Inspection | Vehicle is being inspected for quality |
| Washing | Vehicle is in the wash bay |
| Road Test | Vehicle is on a road test |
Completion phase
| Status | What it means |
|---|---|
| Waiting Invoicing | Work done; invoice not yet raised |
| Waiting Delivery | Invoice raised; vehicle ready for collection |
| Delivered | Vehicle handed to the customer |
The job detail panel
Click any job in the job list (or a card on the calendar grid) to open the job detail panel on the right side of the screen.
The detail panel shows:
Vehicle & customer section:
- All vehicle details (make, model, year, fuel type, registration)
- Customer name and contact
Service & assignment section:
- Service being performed
- Assigned bay
- Assigned technician
- Scheduled start time and expected completion time
- Promise time (when the customer was told it would be ready)
Status section:
- Current status badge
- History of status changes (when each transition happened and who made it)
Steps section (multi-step jobs only):
- All steps in order, with each step’s bay, technician, status, and completion tags
Notes section:
- Any notes added by advisors or controllers
Promise time vs. scheduled time
There are two time fields on a job that serve different purposes:
- Scheduled time — when BayWise has placed the job on the calendar to start. Operational and internal.
- Promise time — when the customer was told the vehicle would be ready. Customer-facing.
If a job slips and the scheduled completion is going to exceed the promise time, the promise time turns red and the job is flagged in the job list. This is your signal to either speed up the job (reassign resources) or contact the customer.
A red promise time flag means a customer promise is at risk. Act on it promptly — reassign resources, adjust the schedule, or call the customer to manage expectations.
Updating a job status manually
In most cases, job statuses update automatically as technicians clock on and off steps. But controllers can also update status manually:
- Open the job detail panel
- Click the current status badge
- Select the new status from the allowed transitions
Not all transitions are available from every status — only valid next steps are shown. See Job Statuses Reference for the full transition map.
Common questions
A job shows as “In Progress” but the technician says they haven’t started. The technician may have accidentally started a step, or auto-start may have triggered the status change when the previous step completed. Open the job detail panel, check the status history, and manually correct it if needed.
The job is “Waiting Parts” but the parts have arrived. Open the job, update the status to “Ready for Service”, and it will become available for scheduling again.
I can’t see a job in the list. Check the phase filter — the job may be in a different phase than the one currently shown. Select “All” to see every job for the selected day.