Understand the Scheduling Freeze
If a day is left unclosed, scheduling stops. This is the part of BayWise that surprises people most, so it is worth understanding rather than working around.
Who this affects: everyone using the board. Who can release it: Workshop Controllers, Location Managers, Org Admins and Account Owners.
What you see
A banner naming the outstanding day:
Monday is not closed, so scheduling has stopped.
It tells you whether that is the only day outstanding or the oldest of several, and offers to close it.
On the board itself, cards, the action centre and the detail pane all show everything as normal. Their actions are disabled, each with a note explaining why — the same sentence, not a different explanation in every place.
What is blocked, and what is not
| Blocked | Not blocked |
|---|---|
| Starting, pausing, resuming and completing work | Checking a vehicle in |
| Checking in on a running job | Clocking on and off |
| Moving a vehicle between bays or technicians | Viewing everything — board, detail pane, calendars, analytics |
| Handing a vehicle over | Searching vehicles and reading history |
| Cancelling a job | Closing the outstanding day |
Check-in and clock-in are never blocked, deliberately. Both record something that physically happened — a car arrived, a person arrived — and refusing them would only make the record wrong. The freeze stops the shop planning, not the shop existing.
Why it exists
A plan built on an unclosed day is built on a guess.
At close, BayWise finds out what actually happened: which vehicles finished, which carried over and with what agreement, which never started, whether the bay that had a car in it is empty now. Without those answers it does not know whether the vehicle in bay six left last night or is still sitting there.
It could assume. The assumption would be wrong often enough to produce a day’s plan that quietly cannot happen, discovered at 11am rather than in the two minutes it takes to close.
The trade is deliberate: two minutes of certainty, rather than a day of confident fiction.
Releasing it
Close the outstanding day. The board is released immediately — you do not need to reload.
If several days are outstanding, they close oldest first, and the banner names the oldest.
Avoiding it
Close before you leave. BayWise reminds you as closing time approaches and again when you sign out.
Make sure somebody who can close is there at the end of the day. If your last person out is a Service Advisor, they cannot close — either give the closing permission to that role, or make closing part of a manager’s routine.
Declare closures in advance. A declared closed day does not need closing.
Common questions
We were shut yesterday. Why is it asking? Because the closure was not declared. Declare it for that date and the freeze lifts.
Can I turn the freeze off? No. It is how BayWise guarantees the plan is built on facts.
Everything is disabled and I do have permission. That is the freeze rather than your role. A control you lack permission for is hidden entirely; a control disabled with a note is one you hold but cannot use right now.
The banner will not go away after closing. Another day is outstanding. The banner names the oldest one; work back through them.
Can technicians still work while it is frozen? They can clock on, and vehicles can be taken in. Starting and completing work waits until the day is closed — which is normally a two-minute job first thing.